Thanks for your order. We apologize for any confusion regarding the charge on your card. A slight variance (up to 5%) can sometimes occur due to the pre-authorization process. If you were overcharged, please conatact us (uspostagehub@outlook.com), and we will be happy to refund the difference.
At USPostageHub, we strive to ensure your satisfaction with every purchase. This policy explains our return, exchange, and refund procedures for different types of products, including processing times and related costs.
We offer a 30-day return policy for most items. You may request a return within 30 days after receiving your order.
To be eligible for a return, your item must:
Be unused and in the same condition as when received
Include all original packaging, tags, and accessories
Include the receipt or proof of purchase
Note: Items returned without prior authorization will not be accepted.
| Product Type | Return Eligibility | Notes |
|---|---|---|
| Regular Items | Eligible within 30 days | Must meet general conditions above |
| Customized or Personalized Items | Not eligible for return or refund | Except for quality defects or shipping errors |
| Sale Items & Gift Cards | Non-returnable | Final sale |
| Damaged / Defective Items | Eligible for full refund or exchange | Contact us within 7 days of delivery |
Contact us via email at uspostagehub@outlook.com with your order number and reason for return.
Our support team will review your request within 24 hours and, if approved, send you:
A return authorization confirmation
A return shipping label (if applicable)
Instructions on how and where to send your package
2711 Willow Street, San Francisco, CA, USA
Our Responsibility: If the return is due to product defects, incorrect items, or shipping damage, we will cover all return shipping costs.
Customer Responsibility: If the return is due to personal reasons (e.g., changed mind, wrong model, incorrect size), the customer will bear the return shipping cost.
We will process return or exchange requests within 48 hours after receiving your returned item.
Approved exchanges will be shipped within 2–5 business days after processing.
You will receive a confirmation email with tracking details once your new item has been dispatched.
Refund Process:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 48 hours.
The refund will be made to your original payment method (e.g., credit card, PayPal, or other method used at checkout).
Refund Timeline:
Refunds may take up to 14 business days to appear in your account, depending on your payment provider’s processing time.
Refund Exceptions:
Shipping fees and handling charges are non-refundable unless the return is due to our error or a defective product.
We are happy to assist you with any questions regarding returns, exchanges, or refunds.